Most of us can hear. Hearing is an involuntary act. But how many of us truly engage in listening to another? Listening means we have to actually take in the auditory information that the other is parleying and then interpret that information. Best case scenario, the listener receives the information in the way that the speaker intends for it to be heard.
Unfortunately, this is where most communication breaks down as there is no Universal Meaning to anything. It is here where most of us, as listeners, will interpret the incoming information through the filter of our experiences and assign meaning to it. Then we make the assumption that the meaning we’ve given is agreed upon rather than seeking clarity about the speakers intended meaning.
We’ve all done it, so we all know the type of person who assumes they know what’s coming next. They’re the sentence finishers—the interrupters—the conversation dominators. The assumers are the ones who are formulating what they want to say while you’re still conveying your information.
When this happens, it simply means that the listener has stopped truly listening. The trouble with this is that there is a basic human need to feel heard, seen and understood.
So, how can we listen as an ACT OF SERVICE to meet another’s basic need?
Active, deep heart-centered listening is an art form that must be cultivated. We hear roughly 4x faster than we speak so listening must be patient, focused, present and attentive—on purpose. The best listeners reflect back what they’ve heard for clarification. This guarantees that they will not make assumptions. It is common courtesy to listen attentively; it builds your empathy muscles and cultivates compassion for others. It shows that you are committed to more than yourself—your story—and you being heard.
10 Traits for Deep Listening!
1. Keep the conversation on what the speaker is saying not on your response.
2. Let others speak. Don’t dominate conversations.
3. Don’t finish sentences for others.
4. Cultivate a deep desire to understand and experience what the speaker is conveying rather than assuming it is the same as your similar experience.
5. Provide feedback so the speaker knows you’re engaged, but do not interrupt with your stories, opinion or preferences. Smile and make eye contact.
6. Do not offer unsolicited advice or try to solution find unless you are specifically asked!
7. Intentionally enter conversations with no agenda of seeking their agreement or to change them, their mind or their perceptions.
8. Give up assuming you know what anything means!
9. Reflect what you’ve heard. Ask questions clarifying not only what the speaker has said, but how it felt for them, what they think/feel now, and how it’s changed them if they’re relating a story.
10. Be very present. Square your shoulders/heart to the speaker and listen with not only your ears, but your heart—your entire body. Listen as an act of service!
Remember, feeling heard is a basic human need. Truly, deeply listening to another is an act of kindness that uplifts the speaker, forges a deep connection between speaker and listener, one of unity that allows us to focus on our commonalities rather than our differences. Active, heart-centered listening creates space for differences to exist without judgment.
Joyfully and with warmest aloha from Kauai,
Kim














